After selecting the products that you wish to buy from our web store (thekouls.gr), the next step is to choose a preferred payment method from the ones that are available. We process and manage all personal information in accordance with a strict data protection policy, that aims to ensure that we take the necessary steps to protect sensitive data. Placing your order means that you consent with this data collection and handling procedure. For all payment methods, credit cards are processed in a secure environment via the cooperating banks, so as to ensure the protection of the payment information.
2. CASH ON DELIVERY
Payment via Cash On Delivery method is made by paying directly to the courier service that is partnering with our company (thekouls.gr) on delivery of your order. This delivery method is available only within Greece. Shipping costs may be added, depending on the value of the purchased products. The cost is described below, in the section "Shipping Costs".
3. BANK ACCOUNT DEPOSIT
Payment via Bank Account Deposit is made by advance-payment of your order, via transferring of funds equal to the total amount of your order plus any additional costs (eg. shipping costs), into one of the bank accounts belonging to our company. Deposit verification needs to be made prior to the packaging and shipping of your order. Order ID needs to be mentioned in the deposit slip. This number is included in both the order form and in the confirmation mail that is sent to you after the order is completed.After the deposit is made, a scanned copy of the deposit slip should be mailed to the address "[email protected]", in order for our company to start processing your order. We may contact you via email or SMS after the reception of the deposit slip, if further information is needed on your order.If the deposit slip is not received within 5 calendar days (stating full payment of the total cost), the order is cancelled. In such a case, a notification will be sent via mail or SMS.If some products are not in stock at the moment the order is being handled (after the payment is made), the respective amount is deposited back to a bank account indicated by the buyer.
4. PAYMENT VIA CREDIT CARD
If you wish to pay via credit card, acceptable card types are Visa and Mastercard. In this case, the payment is processed in the secure environment of the banks cooperating with our company (thekouls.gr), ensuring the maximum amount of safety in the ongoing transactions. In order for the order to be processed and dispatched, credit card needs to be cleared by the bank for the full order amount, plus additional costs (eg. shipping costs). For certain credit cards that it is not technically possible to perform clearing by the bank, the card will be directly charged with the necessary amount. In case the card cannot be cleared or charged by the bank, you will be notified via phone, email or SMS by our company. If we cannot contact you for a duration of 5 calendar days, your order will be cancelled. Notification for the order cancellation will be sent via phone, mail or SMS.If our company receives notification of successful card clearance, proceeds with the dispatching of the order. At that moment, the credit card is charged for the full order amount. If (for any reason) charging of the credit card is not possible to be performed at that moment, this may occur at a later time. In any case, notification will be sent to you via email or SMS, at the moment the card is successfully charged.